The one thing that makes a great public speaker

Great public speaker

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You can tell within the first couple minutes of a presentation whether you will be able to stomach the remainder of the presentation.

It is so frustrating to be stuck in the audience with nothing else to do when the speaker is just plain bad.

Unfortunately, as professionals, many times we have to sit through boring content because it’s mandatory for continuing education. It has to be done though.

Why are most of the public speakers for mandatory continuing education dry and boring? Just because the topic is boring doesn’t mean the presenter has to be.

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A good bed side manner equals great customer service

A bad bed side manner can ruin otherwise good customer service

A mark of someone great at customer service is having the right bed side manner. Not just anyone is good with customer service. It takes the right kind of personality, intentionality and empathy.

If you don’t have, or are not capable of having, those characteristics, you won’t have the bed side manner it takes to be good at customer service.

Customer service is something we think about in a retail environment but every business is in the customer service business. Why? Because without paying customers, there is no business.

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You can use the power of influence to change the world

The Power of Influence

What is your life in the grand scheme of the world? Does what you do matter? Can you affect change? These are questions I've debated with myself for years. And, I've come to one realization: We all hold the power of influence! The real question … [Continue reading]

Prosper where you are planted

Prosper where you are planted

Do you want a better or different job? Would you rather live in a different city, state or even country? Would you simply just like to be in a different station in life? Unfortunately, more than 70 percent of Americans dislike their jobs. People … [Continue reading]

The 5 keys to planning an audit

Planning an audit

"If you fail to plan, you are planning to fail." - Ben Franklin "Failures don't plan to fail; they fail to plan." - Harvey McKay Both Franklin and McKay were on to something with those statements. Everything becomes easier, less stressful and more … [Continue reading]

45 small changes that will make a huge difference today

Small changes make big differences

I woke up to a huge surprise this morning. The surprise was so shocking I literally had to do a double take. "What was so surprising," you might ask. Since you're probably not a blogger like me, I'll explain. The "bounce rate" is one of the … [Continue reading]

How to hold a brainstorming session to get valuable ideas

How to hold a brainstorming session

"Hey Bert, let's sit down and brainstorm about what we can do to improve our client service." "Sure, I'd love to brainstorm. I'm willing to do whatever we can to make sure we provide the most value possible to our clients." You've likely been asked … [Continue reading]

Job or a career: Why you should treat work as a career

job or a career

After four or five years of college, studying for a ridiculously hard certification exam and going through countless interviews, you've finally landed that dream job. You've worked so hard to get what you wanted. Everything from here on out will be … [Continue reading]

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