American English is one of the hardest languages to learn. So many words have multiple meanings that it is difficult to know which words to use in which situations. In contrast, many words sound the same but are spelled differently. If English is not your natural language, you can experience confusion and even embarrassment while […]
Leaders should be visionaries. Leaders should focus on the big picture. Leaders should be the face of the organization. We could continue to list many things leaders should be and do. Leaders have many important responsibilities, of which the most important is to lead. What does leading mean though?
You can tell within the first couple minutes of a presentation whether you will be able to stomach the remainder of the presentation. It is so frustrating to be stuck in the audience with nothing else to do when the speaker is just plain bad. Unfortunately, as professionals, many times we have to sit through […]
A mark of someone great at customer service is having the right bed side manner. Not just anyone is good with customer service. It takes the right kind of personality, intentionality and empathy. If you don’t have, or are not capable of having, those characteristics, you won’t have the bed side manner it takes to […]
What is your life in the grand scheme of the world? Does what you do matter? Can you affect change? These are questions I’ve debated with myself for years. And, I’ve come to one realization: We all hold the power of influence! The real question should not be whether we have the power of influence […]