A mark of someone great at customer service is having the right bed side manner. Not just anyone is good with customer service. It takes the right kind of personality, intentionality and empathy.
If you don’t have, or are not capable of having, those characteristics, you won’t have the bed side manner it takes to be good at customer service.
Customer service is something we think about in a retail environment but every business is in the customer service business. Why? Because without paying customers, there is no business.