Once again, I’m writing this in mid-air. This time, I’m blessed to be taking my wife with me to a conference in Philadelphia. When walking onto the plane, we stood next to one of the Southwest Airline flight attendants who was singing Don’t Worry, Be Happy while making a pot of coffee for the flight.
We talked with her for a few minutes while those ahead of us were figuring out how to fit their big bags in the overhead compartments and then sit in their seats of choice. She was in an incredibly happy mood and asked, “Have you ever noticed how people don’t like a happy person?” Of course, we both answered affirmatively since we are two very happy people.
My answer, besides “Yes,” was that people do not like people to be happy because they are jealous they are not happy. I truly believe this is the case. Being a happy person is all about attitude. This Southwest Airlines flight attendant, like most other Southwest Airlines flight attendants, chose to be happy.
Can you imagine what a flight attendant has to deal with? They deal with tired, grumpy and irritable people. They could choose to react like most people and take offense to how people treat them. Instead, they choose to be professional and kind.
A quick side story here:
The Southwest Airlines flight attendant just stopped by and took our drink orders. When I said I wanted my coffee black, the flight attendant gave me this puzzled look and then said, “Black coffee, just like God intended.” While you may not think this is funny or even whimsical, I say that same thing all the time. My wife and I both laughed. I love Southwest Airlines flight attendants!
Okay, back to being happy. Anyone who works in retail or any form of service business can tell you how rude some people can be. There are times when a more stern attitude is needed. However, being rude is never acceptable.
Those retail or service workers, like Southwest Airlines employees, should be commended for treating others with respect and for being happy. They take it upon themselves to provide great service with a smile.
Are you a happy enough person to be a Southwest Airlines flight attendant? Look deep into your soul and ask yourself, “Am I a generally happy person who can smile when being berated by a rude customer?” If the answer is no, then you’re probably not up for the task.
The next time you fly any airline, pay attention to how the employees act. Do they even come close to comparing to a Southwest Airlines flight attendant?