If you have questions, don’t hesitate to call.
That is not too dissimilar from this.
Don’t forget to prepare for the meeting.
Do you see the pattern in the previous comments? Each comment is comprised of a negative word. Negative words leave negative impressions and thoughts. Do you really mean to leave negative thoughts.
Will using negative words have different outcomes than using positive words? Undoubtedly, yes. People respond much better to the “shalls” instead of the “shall nots” of the world. People want to be told what to do; not told what not to do.
Great communicators, sales people and teachers use positive words and phrases when expressing their thoughts. They encourage communication. Active communication means the other person has not closed his mind about the subject.
It is easy to discern when positive words are used. Words like “can” or “do” tell the other person it is okay to take action. “Not” or derivations thereof, i.e., don’t, tell the other person it is bad to take action.
It is difficult, though, to see the negativity in some words or phrases. How do others respond when you ask for something to be done? One of the most common responses is, “No problem.” That doesn’t sound bad initially. However, it insinuates someone thinks it is a problem and the person is reinforcing it’s not.
To get people to react in the manner you desire, use positive words and phrases. (Note: I could have written the following at the end of the previous sentence: “stay away from negative words.” Do you see the difference that makes. The initial version makes the hearer think about positive words to use. The alternative causes negative words to come to mind.)
What are other negative words and phrases you see or hear in your daily life? Leave a comment below and let us know.